Privacy Policy

Last updated on 08-05-2026

This Privacy Policy explains how Pyyor Enterprises Private Limited (“Pyyor”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use our websites, mobile applications, and related services (collectively, the “Services”). By using the Services, you agree to the practices described here.

1) Information we collect

• Account information: name, email, phone number, password (stored in hashed form), and profile details you provide.
• Order and payment information: order items, delivery address, and payment status. We do not store full card details on our servers when payment is processed by a payment gateway.
• Customer support: messages you send us (e.g., Contact Us submissions) and related metadata needed to respond.
• Device and usage data: IP address, device identifiers, browser/app version, language, pages/screens viewed, and diagnostic logs to improve reliability and security.
• Cookies and similar technologies (web): used for essential site operation, preferences, and analytics. You can control cookies through your browser settings; some features may not work if cookies are disabled.

2) How we use information

• To provide the Services (create accounts, process orders, ship items, handle returns/refunds).
• To communicate with you about your account, orders, support requests, and important updates.
• To prevent fraud, misuse, and unauthorized access, and to protect users and our business.
• To improve products and experiences (e.g., performance monitoring, bug fixing, feature analytics).

3) How we share information

We do not sell your personal information. We may share information only as needed to run the Services, such as with:

• Payment processors to complete transactions and handle refunds.
• Shipping/logistics partners to deliver orders and provide tracking.
• Service providers (e.g., email/SMS, hosting, analytics, customer support tools) who process data on our behalf under appropriate safeguards.
• Legal and compliance when required by law or to protect rights, safety, and security.

4) Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations (including accounting and tax), resolve disputes, and enforce our agreements. Retention periods may vary by data type and purpose.

5) Security

We use reasonable technical and organizational measures to protect information. No system is 100% secure, and we cannot guarantee absolute security. Please use a strong password and keep your account credentials confidential.

6) Your choices and rights

• You can access and update certain information in your account profile.
• You may request deletion of your account, subject to legal retention requirements.
• You can opt out of non-essential marketing communications where offered.

7) Children’s privacy

Our Services are not intended for children under 18. If you believe a minor has provided personal information, please contact us so we can take appropriate steps.

8) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when the latest changes were made.

9) Contact

For questions or requests about privacy, please contact us via the details provided on our website.

Refund & Cancellation Policy

Last updated on 08-05-2026 21:56:52

PYYOR ENTERPRISES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• PYYOR ENTERPRISES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the PYYOR ENTERPRISES PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.

Clarifications

• “Immediately after placing the order” generally means before the order is processed for packing/shipping. If the order has already moved to shipping, cancellation may not be possible.
• For perishable/consumable items (including food), cancellations may not be accepted once an order is confirmed. For quality issues or wrong items, please contact support promptly with photos where possible.
• For jewellery and clothing, return/refund eligibility may depend on the product category, condition on return, and any hygiene/safety constraints described on the product page.
• Refunds are processed to the original payment method where possible; bank timelines can vary beyond our control.